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Experience & Negotiation
The Experience & Negotiation pathway brings together 4 knowledge assessments within Sales, RevOps & Customer Experience. Compare subjects such as Customer Experience Strategist; Negotiation Specialist; Complaint Resolution; Voice of Customer Analyst, review their specific coverage and choose the discipline that best matches your knowledge.
Get a certificateRead the scope, evidence format and assessment criteria before you begin.
Find your assessment
Choose your discipline
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Customer Experience Strategist
Customer journey; voice of customer; service design; measurement
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Negotiation Specialist
Preparation; interests; alternatives; agreements
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Complaint Resolution
De-escalation; fact-checking; resolution; rebuilding trust
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Voice of Customer Analyst
Feedback collection; categorization; insights; closed loop
CertMetrica
A conversation with a purpose
- Choose your discipline
Read the scope, evidence format and assessment criteria before you begin.
- Explain your thinking
50 required tasks: 49 questions and a final problem-solving essay of 3–10 sentences.
- Understand your result
To pass: a score strictly above 90% and no more than 5 incorrect or partly correct answers out of 50.
Your certificate
A certificate with context
The certificate identifies the discipline and the assessment version. It confirms successful testing, without conferring a professional license, academic degree or permission to practice.
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