Knowledge assessment
Voice of Customer Analyst
The Voice of Customer Analyst assessment explores feedback collection; categorization; insights; closed loop. It focuses on the Experience & Negotiation pathway within Sales, RevOps & Customer Experience, using questions and scenarios to examine your subject knowledge.
Get a certificateRead the scope, evidence format and assessment criteria before you begin.
01 / Assessment scope
What this assessment covers
Feedback collection; categorization; insights; closed loop
02 / Explain your thinking
What you will demonstrate
Diagnose a commercial or service scenario, propose a next step and justify the relevant customer and revenue measures.
CertMetrica
A conversation with a purpose
- Choose your discipline
Read the scope, evidence format and assessment criteria before you begin.
- Explain your thinking
50 required tasks: 49 questions and a final problem-solving essay of 3–10 sentences.
- Understand your result
To pass: a score strictly above 90% and no more than 5 incorrect or partly correct answers out of 50.
Your certificate
A certificate with context
The certificate identifies the discipline and the assessment version. It confirms successful testing, without conferring a professional license, academic degree or permission to practice.
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