Explore fields
Sales, RevOps & Customer Experience
Explore the commercial and service journey from a first conversation to long-term customer value. Choose sales, revenue operations, customer success, support or customer experience, including the design of AI-assisted service processes.
Get a certificateRead the scope, evidence format and assessment criteria before you begin.
Find your assessment
Sales & Account Development
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B2B Sales Specialist
Discovery; value; stakeholders; pipeline
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Enterprise Sales Strategy
Buying committee; complex transactions; account planning; risks
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Sales Development Specialist
Prospecting; Qualification; Communication; Handoff
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Solution Selling
Client problem; solution fit; demonstration; business case
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Sales Engineer Knowledge
elicit technical requirements; demo; prove value; boundaries of promises
Revenue & Sales Operations
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Revenue Operations Analyst
Funnel data; GTM handoffs; processes; revenue metrics
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Sales Operations Specialist
CRM; forecasting; territory; pipeline hygiene
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Revenue Forecasting
Transaction stages; prerequisites; coverage; scenarios
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CRM Administrator Knowledge
Data model; workflow; access; quality of records
Customer Success
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Customer Success Manager
Onboarding; adoption; value realization; retention
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Customer Onboarding Specialist
Launch plan; goals; roles; time-to-value
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Account Growth Specialist
Account planning; value; expansion; relationships
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Customer Retention Analyst
Churn; health indicators; segments; actions
Customer Support
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Customer Support Specialist
Request diagnostics; responses; escalation; documentation
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Support Operations Analyst
Queues; SLA; staffing; quality
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AI Support Designer
Knowledge base; automation; human handoff; quality control
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Knowledge Base Manager
Structure; search; update; feedback loop
Experience & Negotiation
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Customer Experience Strategist
Customer journey; voice of customer; service design; measurement
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Negotiation Specialist
Preparation; interests; alternatives; agreements
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Complaint Resolution
De-escalation; fact-checking; resolution; rebuilding trust
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Voice of Customer Analyst
Feedback collection; categorization; insights; closed loop
CertMetrica
A conversation with a purpose
- Choose your discipline
Read the scope, evidence format and assessment criteria before you begin.
- Explain your thinking
50 required tasks: 49 questions and a final problem-solving essay of 3–10 sentences.
- Understand your result
To pass: a score strictly above 90% and no more than 5 incorrect or partly correct answers out of 50.
Your certificate
A certificate with context
The certificate identifies the discipline and the assessment version. It confirms successful testing, without conferring a professional license, academic degree or permission to practice.
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